Marketing and Growth01 / 03
Digital
Online marketing that helps people find your business and become customers.
View all 6 digital services
Zero Error Digital · Independent agency
Brand, web & growth built to grow.
We help businesses create a clear brand, build useful websites and reach customers through online marketing.
01Who we are
We bring planning, design, development and marketing together. You work with one connected team, with shared goals and clear responsibility for the work.
3
Practices under one roof
18
Specialist services
11
Industries we know well
1day
To a reply from a real person
02What we do
Three service areas.
One team.
Our planners, designers and developers work together from the start of the project to launch.
Websites and Software02 / 03
Development
Fast, reliable websites, online stores and custom software.
View all 8 development services
Brand and Design03 / 03
Design
Clear brand identities and designs that are consistent and easy to use.
View all 4 design services03Service finder
Not sure what you need?
Start here.
Answer four quick questions. We suggest one to three of our 18 services and tell you why. Nothing is sent unless you choose to send it.
04Anatomy of a website
A homepage
Everything you don't see, working together.
A website brings together five types of work. Scroll to see how each part supports the finished site.
Layer 05 · Surface
Words and imagery
The words and images help visitors understand your business and decide what to do next.
- Clear writing for your audience and goals
- Images that match your brand
- Clear buttons and links for the next step
Without itA beautiful site nobody acts on.
Layer 04 · System
Design
Shared design rules help every page look consistent and easy to follow.
- Readable text and spacing on every screen size
- Colour and contrast that pass accessibility checks
- Page elements that can be used again
Without itEvery new page drifts a little further off-brand.
Layer 03 · Engine
Engineering
Underneath the design is code that has to load fast, work for everyone and survive years of edits.
- Reusable code that is easy to update
- Speed targets and accessibility checks
- Content your team can edit without breaking layouts
Without itSlow pages, broken layouts, and a site only one developer can touch.
Layer 02 · Skeleton
Structure
Before anything is styled, we decide what goes where, and in what order people need it.
- Page structure and visitor journeys
- Page layouts reviewed before detailed design
- Navigation that matches how people think
Without itVisitors get lost, and good content goes unread.
Layer 01 · Foundation
Strategy
Every decision above comes back to this layer: who the site is for, what it must achieve and how you'll know.
- Goals tied to measurable outcomes
- Audience and competitor research
- One clear action for every page
Without itA website that looks finished but doesn't do anything.
All five layers
One team holds every layer.
Our team stays involved in all five parts of the work. Everyone shares the same plan from the first discussion to launch.
05Why ZED
The difference is structural.
Senior people, one integrated team, and a standard written into the name.
Experienced people throughout
You work directly with the people planning, designing and building your project.
Design and engineering in one
Designers and developers work together so the finished work follows the agreed design.
Clear goals and reports
We agree what success means before starting. We report on progress against those goals.
Careful use of your budget
We focus time and budget on the work your project needs.
Partners, not vendors
We take time to understand your business and build a useful long-term relationship.
A complete range of services
One team can support your brand, website, software, content and marketing.
06How we work
A process that removes the guesswork.
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01/ 05
Discover
We learn about your business, market and goals. We agree what success means before the work begins.
You get- Team interviews
- Audience research
- Agreed success measures
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02/ 05
Strategy
We prepare a clear plan with your main message, priorities and project stages.
You get- Positioning
- Site structure and priorities
- Work plan
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03/ 05
Design
We design your brand and website with clear layouts and reusable elements.
You get- Brand system
- User journey plans
- Interface design
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04/ 05
Build
We build and test the work for speed, reliability and use on different devices.
You get- Development
- Quality and accessibility checks
- Launch plan
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05/ 05
Grow
We launch, review the results and make improvements over time.
You get- Analytics
- Optimisation
- Ongoing support
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Ready when you are.
Start a project The full process
07Ways to work
Three ways to work together.
Choose the way that suits your goals and budget. Many clients start with a sprint or a project and move to a partnership as they grow.
Which fits you?
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01
Sprint
One focused problem, solved fast.
Typical length1 to 3 weeks
Best forAudits, landing pages, campaign launches, quick fixes
- One agreed goal and a fixed plan
- A short check-in each week
- A finished piece of work or clear recommendations
- A list of sensible next steps
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02
Project
A defined piece of work with a clear start and finish.
Typical length4 to 12 weeks
Best forNew websites, brand identities, online stores, custom software
- A written plan, timeline and price before we start
- Regular progress updates and reviews
- Testing before launch
- Training and support after launch
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03
Partnership
An ongoing team for design, development and marketing.
Typical lengthMonthly, reviewed every quarter
Best forGrowing businesses that need regular design, website and marketing work
- A monthly plan agreed with you
- A set amount of team time each month
- A monthly results report
- Priority support when something is urgent
Careful work that meets your business needs.
08Sectors
Fluent in the way your industry works.
Every sector sells, books and serves differently. We plan the work around how your customers choose and buy.
- 01 Hospitality & Hotels Websites and marketing that help hotels attract bookings and returning guests.
- 02 Restaurants & Cafes Websites, design and marketing that help restaurants attract bookings and orders.
- 03 Beauty & Salons Clear brand design and easy online booking for salons and beauty businesses.
- 04 Retail & E-Commerce Stores and marketing that support online and in-store sales.
- 05 Real Estate Property websites and campaigns that attract relevant enquiries.
- 06 Corporate Businesses Clear websites, consistent branding and useful software for established companies.
- 07 Startups Branding, websites and marketing for businesses preparing to launch and grow.
- 08 Personal Brands Websites and content for founders, creators and experts.
- 09 Healthcare & Wellness Clear, accessible websites and booking tools for healthcare and wellness businesses.
- 10 Education & Training Websites and learning platforms that help students find courses and enrol.
- 11 Professional Services Websites and marketing that help firms explain their expertise and attract enquiries.
09Journal
Notes from the team.
Practical thinking on design, development, branding and growth, from the people doing the work.
10FAQ
Questions, answered.
The things people ask us most. Can't find yours? Just ask.
We work with new businesses, individual experts, established companies and hotel groups. We help clients who want clear, reliable digital work.
Yes. Our planning, design, development and marketing teams work together throughout the project.
We start with a conversation about your goals. We then suggest the work, timing and cost. You can send a project enquiry or book a consultation.
The cost depends on the work required. Our proposal explains the work and price clearly before you decide.
Yes. We offer ongoing monthly support for design, development, content and marketing.
Our team works remotely with clients around the world and across time zones.
Start a conversation
How can we help your business?
Tell us what you want to achieve. We will reply within one business day with clear advice on the next steps.
Now booking new projects