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Questions, answered.

18 straight answers about working with us, grouped by topic. Still curious? We're an email away.

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hello@zeroerror.digital
  • ReplyWithin one business day
  • TeamRemote team · Clients worldwide
  • Talk toThe people doing the work

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Contact us

01Working with us

We work with new businesses, individual experts, established companies and hotel groups. We help clients who want clear, reliable digital work.

Yes. Our planning, design, development and marketing teams work together throughout the project.

You work directly with the people planning, designing and building your project. One person organises the work and keeps you informed about progress.

Our team works remotely with clients around the world and across time zones.

02Getting started

We start with a conversation about your goals. We then suggest the work, timing and cost. You can send a project enquiry or book a consultation.

Only what you already know: your goals, rough timing and any limits. We can help with the details. If you are unsure what you need, the free Growth Check gives you a score and a 90-day plan in two minutes.

Every enquiry gets a reply from a real person within one business day.

Yes. It is a thirty-minute call with an experienced team member. We listen, ask questions and offer honest advice, even if you choose not to work with us.

03Cost and timing

The cost depends on the work required. Our proposal explains the work and price clearly before you decide.

Timing depends on the work. A focused sprint usually takes one to three weeks. A defined project usually takes four to twelve weeks. Your proposal will include a realistic timeline.

Yes. Many clients start with a sprint or a single project and move to a monthly partnership as they grow.

No. Sending an enquiry, asking for a quote or booking a call does not commit you to a project. The estimate may change once we agree the full project details.

04During the project

You receive a work plan with key stages, responsible people and dates. We give regular updates, so you always know what is finished and what comes next.

Yes. We can use your current brand and technology, improve them or rebuild where needed. We recommend an option based on your goals.

We build and test the work for speed, reliability, accessibility and use on different devices before launch. Quality checks are part of every stage, not a final step.

We agree what success means before the work begins. We then report on progress against those goals and use the results to decide what to improve.

05After launch

We launch, review the results and make improvements over time. We offer maintenance, improvements and ongoing marketing support after launch.

Yes. We offer ongoing monthly support for design, development, content and marketing.

Still have questions?

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